Is your organization researching to enhance customer experience on real time chats? Maybe there are brand new hires in your business who are having a hard time getting to grips with live chats. Are you searching to b st your client management time (CHT) on chat?
A structured workflow which you and your team can follow when handling live chats in this post, I’ll share. This workflow are accompanied by any customer service agent handling real time chats, representing just about any organization.
Step one – Be quick to accept the chat
Customers should not be made to wait when they initiate a chat request. Continue reading “8 measures to Create the Perfect Live Chat Consumer Experience”